Transport Department of the city is developing this digital ticketing platform, catering to both DTC and cluster buses.
Delhi plans WhatsApp bus ticketing, mirroring Metro success. Users limited, easy Metro-style purchase, fees for cards. No cancellations via WhatsApp.
Following the footsteps of Delhi Metro Rail Corporation (DMRC), which launched a WhatsApp-based ticketing service in May, the upcoming system is set to bring similar convenience to bus commuters.
However, WhatsApp ticketing does not permit ticket cancellations. Credit and debit card transactions are subject to a marginal convenience fee; UPI-based transactions are not subject to any convenience fees at all.
Delhi metro commuters can be booked between 6 am to 9 pm for all lines, and from 4 am to 11 pm for the Airport Line (Orange Line). This user-friendly WhatsApp chatbot is available in both English and Hindi, catering to a wide range of metro riders.
The DMRC’s service, initially introduced on the metro, quickly expanded to cover all corridors, including the Gurugram Rapid Metro.
To ensure fair usage, there will be a limit on the number of tickets a user can generate. For those keen on securing Delhi Metro tickets, a simple ‘Hi’ message sent to 91 9650855800 on WhatsApp or a quick scan of the provided QR code will enable effortless smartphone-based purchases across the entire network. It’s worth noting that cancellations won’t be an option with WhatsApp ticketing.
Users can expect a slight convenience fee for credit or debit card transactions, but rejoice—no extra charges apply for those opting for UPI-based transactions.